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Technical Support Specialist
2 months ago
As a Service Desk Specialist at NAV CANADA, you will be the primary point of contact for employees requiring technical assistance. You will respond to inquiries and provide support across various channels, ensuring timely resolution of technical issues and service requests.
Key Responsibilities- Technical Support: Assist users with software installations, configurations, and updates, as well as incident resolution.
- Account Management: Provide password reset services, create new user accounts, and manage mobile technologies on the secure authentication server.
- Ticket Management: Create tickets for each customer interaction, escalate issues as necessary, and monitor tickets for timely resolution.
- Education: A recognized university or community college degree in computer science or information systems, or equivalent combination of education, training, and experience.
- Experience: Familiarity with IT support, technical troubleshooting, and customer service principles.
- Skills: Proficiency in MS Office, Windows, and mobile device management, as well as knowledge of ITIL framework and ticket tracking tools.
We are committed to creating a diverse and inclusive workforce, and we encourage applicants from all backgrounds to apply. NAV CANADA offers a challenging work environment, competitive compensation, and opportunities for growth and development.
