Finance Operations Excellence Manager
7 days ago
At Mundipharma International, we are seeking a highly skilled Finance Operations Excellence Manager to join our team. This is a critical role that will play a key part in the success of our Global Finance Shared Service Centre (FSSC).
About the Role
The successful candidate will be responsible for driving service delivery, tracking and monitoring issues, and promoting the streamlining of FSSC operations.
This includes managing performance across Accounts Payable, Accounts Receivable, Record to Report, and Master Data Management processes.
We require a highly experienced individual with a strong background in finance shared services, who can lead by example and drive continuous improvement.
Key Responsibilities
- Performance Management: Employ a data-driven approach to performance management, defining and implementing key service SLAs and process KPIs across FSSC operations.
- Relationship Management: Build effective relationships with external and internal customers of the FSSC, promoting a culture of service excellence and ensuring service agreements are upheld.
- Process Leadership: Establish a culture of process excellence, continuous improvement, and strong compliance across FSSC services, working closely with stakeholders to resolve issues and improve processes.
- Interaction Models: Support the development of all metrics/reports within Power BI, ensuring data integrity and controls are embedded, and define, implement, and continuously improve the interaction model between FSSC and its customers through Service Now.
- FSSC Communication: Establish a robust FSSC communication plan for all internal and wider business stakeholders, leveraging all available platforms to ensure effective communication and encourage self-service via the FSSC interaction model.
Requirements
- University Degree or equivalent in Finance or Accounting
- Service Delivery experience in a global company
- Experience in managing large / complex operations & projects inc BPO and captive shared services
- Continuous improvement track record
- End to end finance process understanding
- Finance shared services
- ERP rollout programme, Project delivery, automation initiatives
- Pharma industry processes
- Finance transformation experience
- End to end enterprise processes understanding
- Coaches & manages people (direct and/or indirect), delegates effectively, cross-functional wow understanding, senior stakeholder management, strong negotiation skills
What We Offer
- An estimated salary range of $80,000 - $120,000 per annum, depending on experience
- A flexible benefits package
- Opportunities for learning & development through our varied programme
- A collaborative, inclusive work environment
About Us
Mundipharma International is dedicated to bringing innovative treatments to patients in the areas of Pain Management, Infectious Disease, and Consumer Healthcare as well as other severe debilitating disease areas.
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