Senior Operational Excellence Specialist

3 weeks ago


London, Ontario, Canada Touchdown Canada Immigration Full time
Job Description:

We are seeking a highly skilled Senior Operational Excellence Specialist to join our team at Touchdown Canada Immigration.

About the Role:

This is an exceptional opportunity for a motivated professional to contribute to the success of our organization by driving operational efficiency and excellence across various departments.

Key Responsibilities:
  • Analyze and provide actionable advice on managerial methods and organizational structures to enhance overall performance
  • Develop and implement quality management and assurance standards to ensure consistency and excellence
  • Conduct thorough research to assess the effectiveness of managerial policies and programs, identifying areas for improvement
  • Propose innovative solutions to improve operational processes, systems, and procedures
  • Plan and execute strategic reorganization initiatives to optimize business operations
  • Supervise a team of 3-4 staff members and provide guidance on service quality assessment strategies
Requirements:
  • 2+ years of experience in operational excellence or a related field
  • Demonstrated expertise in quality management, process improvement, and leadership
  • Excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment
  • A strong client-focused approach and ability to manage multiple priorities
What We Offer:
  • A competitive salary range of $80,000 - $100,000 per year
  • A dynamic and supportive work environment that fosters growth and development
  • The opportunity to work with a leading immigration services provider
Work Environment:

This role requires a fast-paced environment with attention to detail, efficient interpersonal skills, organized thinking, and time management capabilities.



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