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Specialist, Employee Training

2 months ago

Montreal, Quebec, Canada Bell Full time

Job Title: Training Specialist

Company: Bell

Bell is a leading Canadian communications company that provides innovative digital solutions and seamless customer experiences. We're committed to advancing how Canadians connect with each other and the world.

As a Training Specialist on our Consumer and Small Business team, you'll play a key role in delivering high-quality training and support to our customers across Canada. You'll work with a diverse portfolio of brands and solutions, including Bell, Virgin, and Lucky Mobile.

Key Responsibilities:

  • Facilitate training sessions for small and large groups, both in-person and virtually
  • Create engaging learning activities and compelling course content that meets the needs of our customers
  • Analyze trends and best practices in learning technologies and instructional design to inform our training programs
  • Develop supporting materials, such as audio, video, simulations, and role-plays, to enhance the learning experience
  • Conduct needs analysis to identify training gaps and develop proactive solutions to improve sales effectiveness
  • Collaborate with cross-functional teams, including Stores, Dealers, Sales, and Marketing, to deliver timely training and support
  • Measure and evaluate the effectiveness of our training programs to ensure they meet our business objectives
  • Provide regular project updates and ensure timely completion of deliverables

Critical Qualifications:

  • Proven training and presentation portfolio
  • Previous experience in instructional design and lesson planning
  • Ability to write effective copy, instructional text, audio, and video scripts
  • Ability to design and deliver facilitated learning and adoption programs

Preferred Qualifications:

  • Post-secondary education in Adult Learning or a related field
  • Experience facilitating learning to groups and understanding of adult learning principles
  • Knowledge of the competitive telecommunications market and bilingual communication skills
  • Strong proficiency in MS Office and experience working with a Learning Management System
  • Experience working in a corporate environment and project environment to produce deliverables within a specified timeframe and budget

Additional Requirements:

  • Willingness to travel up to 20-30% of work time
  • Ability to work outside of normal business hours when necessary due to business needs
  • Bilingualism required: In the course of their duties, this person will be required to interact with French and English speaking stakeholders across Canada

Bell is committed to creating a diverse and inclusive workplace where everyone feels valued and supported. We offer a comprehensive compensation package, including a competitive salary, medical, dental, vision, and mental health benefits, and a 35% discount on our services.

We value the experiences that have shaped who you are and believe that diversity of talent brings strength to our team. At Bell, everyone belongs and you'll feel valued, respected, and supported as you grow and reach your full potential.