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Process Improvement Associate

1 month ago

Toronto, Ontario, Canada Capital One Full time
About the Role

We are seeking a highly motivated and detail-oriented Process Improvement Associate to join our team at Capital One Canada. As a Process Improvement Associate, you will play a key role in driving process improvements across various departments, leveraging your analytical skills and knowledge of Lean/Six Sigma methodologies to enhance customer experiences.

Key Responsibilities
  • Define and implement process improvement agendas to drive efficiencies and improve customer experiences
  • Collaborate with various departments to develop and execute effective and efficient processes
  • Apply leadership skills to drive key priorities such as product launches, technology changes, and continuous improvement initiatives
  • Maintain knowledge of regulatory requirements and operational procedures, and ensure documentation is relevant and updated
  • Develop and perform quality assurance routines, controls, and monitoring to measure and analyze process performance on existing processes
Requirements
  • Students who have or will be graduating in 2024 from an undergraduate degree or graduates of Masters' programs from an accredited University
  • Completed a Bachelor's degree in Engineering, Commerce, Business Administration or a related field
  • Excellent strategic thinking, structured problem-solving skills and superior analytical skills
  • Familiarity with Lean/Six Sigma/Process Improvement tools & methodology
  • Experience in basic coding and/or data visualization (e.g. SQL, Tableau)
About Capital One Canada

We've been helping millions of Canadians for over 20 years by providing them with access to credit when others wouldn't. We're on a journey to put our customers first, and keep them there, by building modern technology solutions to simplify and humanize the world of credit cards. We have the positive energy of a startup, with the advantages of a big company.