Process Improvement Associate

4 weeks ago

Toronto, Ontario, Canada Capital One Full time

About the Role

We are seeking a highly motivated and detail-oriented Process Improvement Associate to join our team at Capital One Canada. As a Process Improvement Associate, you will play a key role in driving business process improvements and enhancing customer experiences.

Key Responsibilities

  • Manage the improvement of business processes by defining and implementing process improvement agendas, driving efficiencies, and using data to create better experiences for our customers.
  • Leverage your process knowledge and stakeholder collaboration to measurably improve outcomes by helping to launch exciting projects such as new product, digital features, automation, and digital transformation.
  • Collaborate with various departments to develop and execute effective and efficient processes.
  • Apply leadership skills such as communication and change management to help drive key priorities like product launches, technology changes, and continuous improvement initiatives.
  • Use a variety of techniques and tools to define, manage, and improve processes, like Visual Management, Business Process Management, Lean, and Six Sigma.
  • Maintain knowledge of regulatory requirements and operational procedures, and ensure documentation is relevant and updated.
  • Develop and perform quality assurance routines, controls, and monitoring to measure and analyze process performance on existing processes.

About Capital One Canada

We've been helping millions of Canadians for over 20 years by providing them with access to credit when others wouldn't. We're on a journey to put our customers first, and keep them there, by building modern technology solutions to simplify and humanize the world of credit cards.

What We Offer

  • A dynamic and inclusive work environment where diverse perspectives are valued, innovative ideas are encouraged, and inclusive behaviors are embedded in everything we do.
  • A comprehensive benefits program that includes full coverage for spouses, domestic partners, and dependents, as well as health and fitness center discounts, training and professional development programs, and more.

Requirements

  • Students who have or will be graduating in 2024 from an undergraduate degree or graduates of Masters' programs from an accredited University.
  • Completed a Bachelor's degree in Engineering, Commerce, Business Administration, or a related field.
  • Excellent strategic thinking, structured problem-solving skills, and superior analytical skills.
  • Familiarity with Lean/Six Sigma/Process Improvement tools and methodology.
  • Experience in basic coding and/or data visualization (e.g. SQL, Tableau).
  • Experience working and collaborating in teams.

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