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Process Manager Associate

1 month ago

Toronto, Ontario, Canada Capital One Full time

About the Role

We are seeking a skilled Process Manager Associate to join our team at Capital One Canada. As a Process Manager Associate, you will be responsible for managing the delivery of business processes by defining and implementing process improvement agendas, driving efficiencies, and using data to create better experiences for our customers.

Key Responsibilities

  • Manage delivery of business processes by defining and implementing process improvement agendas, driving efficiencies, and using data to create better experiences for our customers.
  • Leverage your process knowledge and stakeholder collaboration to measurably improve outcomes by helping to launch exciting projects such as new product, digital features, automation, and digital transformation.
  • Collaborate with various departments, including our agile software studio and data scientist team, to develop and execute effective and efficient processes.
  • Apply leadership skills, such as communication and change management, to help drive key priorities like product launches, technology changes, and continuous improvement initiatives.
  • Use a variety of techniques and tools to define, manage, and improve processes, including Visual Management, Business Process Management, Lean, and Six Sigma.
  • Maintain knowledge of regulatory requirements and operational procedures, and ensure documentation is relevant and updated.
  • Develop and perform quality assurance routines, controls, and monitoring to measure and analyze process performance on existing processes.

Basic Qualifications

  • Recent graduates from an undergraduate degree or graduates of Master's programs from an accredited Canadian University.
  • Students graduating December 2024-Spring 2025.

About Capital One Canada

We've been helping millions of Canadians for over 20 years by providing them with access to credit when others wouldn't. We're on a journey to put our customers first and keep them there by building modern technology solutions to simplify and humanize the world of credit cards. We have the positive energy of a startup with the advantages of a big company.