Process Manager Associate

4 weeks ago


Toronto, Ontario, Canada Capital One Full time

About the Role

We are seeking a highly motivated and detail-oriented Process Manager Associate to join our team at Capital One Canada. As a Process Manager Associate, you will play a key role in managing the improvement of business processes, driving efficiencies, and using data to create better experiences for our customers.

Key Responsibilities

  • Define and implement process improvement agendas to drive efficiencies and improve customer experiences
  • Leverage process knowledge and stakeholder collaboration to measurably improve outcomes
  • Collaborate with various departments to develop and execute effective and efficient processes
  • Apply leadership skills to drive key priorities and change management initiatives
  • Use various techniques and tools to define, manage, and improve processes
  • Maintain knowledge of regulatory requirements and operational procedures
  • Develop and perform quality assurance routines to measure and analyze process performance

Requirements

  • Students who have or will be graduating in 2024 from an undergraduate degree or graduates of Masters' programs from an accredited University
  • Completed a Bachelor's degree in Engineering, Commerce, Business Administration, or a related field
  • Excellent strategic thinking, structured problem-solving skills, and superior analytical skills
  • Familiarity with Lean/Six Sigma/Process Improvement tools and methodology
  • Experience in basic coding and/or data visualization
  • Experience working and collaborating in teams

About Capital One Canada

We've been helping millions of Canadians for over 20 years by providing them with access to credit when others wouldn't. We're on a journey to put our customers first and keep them there by building modern technology solutions to simplify and humanize the world of credit cards.

We are an equal opportunity employer

We consider all qualified applicants and will meet the needs of those requiring reasonable accommodations.



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