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Technical Support Associate
2 months ago
Job Summary:
George Brown College is seeking a highly skilled and customer-focused individual to join our team as a Part Time User Service Representative. As a key member of our support team, you will be responsible for providing exceptional service to students, faculty, and staff, ensuring a seamless and efficient experience in our Library Learning Commons.
Key Responsibilities:
- Assist with a wide range of computer software and learning resources, demonstrating basic use and troubleshooting skills.
- Provide front-line support for Identity Management, verifying user accounts and resolving technical issues.
- Assist users with setting up their personal laptops and wireless printing in the Library Learning Commons.
- Recommend software and hardware solutions to support student needs.
- Provide basic assistance with student administrative systems, online applications, and courses.
- Perform basic troubleshooting and refer complex technical issues to senior technicians.
- Provide timely and efficient circulation service using our automated library management system.
- Verify student status and register students in the Library Management System.
- Perform Photo-ID services, verifying eligibility and producing ID cards.
- Other related duties as assigned.
Requirements:
- Two-year certificate or equivalent in Information Technology, Computer Technician, or equivalent.
- Current Comp TIA A+ Certification required.
- Minimum two years of practical experience in a high-volume customer service environment or IT service environment.
- Demonstrated knowledge of office productivity software, wireless technology, and network technologies.
- Good understanding of WiFi, network technologies, and consumer hardware.
- Knowledge of social networking sites and web technologies.
Skills and Attributes:
- Demonstrated excellence in English, verbal and written communications, interpersonal, organizational, and customer service skills.
- Ability to work with limited direction as part of a team.
- Ability to organize and schedule work despite constant interruptions.
- Good and accurate keyboarding skills.
- General understanding of library operations and processes.
- Ability to lift and move up to 44 lbs.
- Familiarity with American Sign Language (ASL) is an asset.
- Effective ability to interact with others and deal with situations in ways that respect diverse backgrounds, experience, and styles.
- Flexibility in adapting to change and participating in consultative decision-making processes.
About Us:
George Brown College is a leading institution in Toronto, committed to educating students through real-world learning. Our faculty and employees make this vision a reality, and we support them by making George Brown a great place to work. We offer hybrid work opportunities, a competitive pension plan, generous holiday and vacation time, a tuition assistance program, discounted rates for employees taking Continuing Education courses, and an equitable work environment where everyone matters.
