Technical Support Associate

4 days ago

Toronto, Ontario, Canada Canada Goose Full time
Job Description

The IT Support Associate plays a pivotal role in ensuring seamless technical support to our executives, stakeholders, and retail stores. This position requires a hands-on problem solver with strong technical troubleshooting skills to provide 1st and 2nd level support via Corporate and Retail Queue for various systems.

Key Responsibilities:

• Provide technical support to end-users via phone, email, and in-person.
• Handle onboarding and offboarding processes, including access requests.
• Record, track, and escalate incidents via ITSM system, Service Now.
• Configure and support workstations, tablets, cell phones, and Audio/Visual conferencing technologies.
• Image and configure workstations, laptops, Point of Sales, and other computing equipment as required.
• Support printers, copiers, IP Phones, and various other peripheral devices.
• Implement and support Audio/Video conferencing technologies.
• Perform security and operating system updates, software deployment, and troubleshooting.
• Collaborate with IT Operations team members on escalated issues, including WAN and network availability.

Requirements:

• Post-secondary education in Information Technology or equivalent.
• ITIL Foundations, A+, Network+, M365 and Managing Modern Desktops and Devices MD-101T certifications are considered assets.
• Experience with compliance and governance frameworks (SOX preferred).
• Firm grasp of basic networking concepts.

About the Role

This is an exciting opportunity to join our team and contribute to the success of our organization. If you are a motivated and detail-oriented individual with a passion for technology, we encourage you to apply.

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