Associate - End User Technical Support Specialist

3 weeks ago


Toronto, Ontario, Canada Scotiabank Full time
About the Role

Scotiabank is seeking a highly skilled and motivated Technical Support Associate to join our End User Technical Support team. As a Technical Support Associate, you will be responsible for providing technical assistance and support to end-users, resolving technical issues, and ensuring that all technical systems are running smoothly.

Key Responsibilities
  • Provide technical support and assistance to end-users via phone, email, and in-person
  • Resolve technical issues and troubleshoot problems with hardware, software, and network systems
  • Collaborate with other teams to resolve complex technical issues
  • Document and track technical issues and resolutions
  • Stay up-to-date with new technologies and systems to ensure that technical support is provided in a timely and effective manner
Requirements
  • 5+ years of experience in technical support or a related field
  • Strong technical knowledge of hardware, software, and network systems
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Post-secondary degree in Computer Science or a related field
What We Offer
  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment
  • Recognition and rewards for outstanding performance


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