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Work Desk Representative Entry
2 months ago
About ATCO Electric
ATCO Electric is a leading provider of electricity distribution services, committed to delivering exceptional customer service and reliability.
Job Summary
We are seeking a highly motivated and organized Work Desk Representative to join our team. As a Work Desk Representative, you will be responsible for responding to customer inquiries, dispatching work requests, and providing administrative support to our operations team.
Key Responsibilities
- Respond to customer inquiries via phone, email, and in-person
- Dispatch work requests to field crews and track progress
- Provide administrative support to the operations team, including data entry and filing
- Monitor and close work requests in a timely manner
- Operate and utilize Work Force Management System (WFMS) and Outage Management System (OMS)
Requirements
- High School Diploma or equivalent required
- 1-2 years of experience in a related role
- Proficient in Microsoft Office Suite, including Teams, Outlook, and Excel
- Strong communication and interpersonal skills
- Excellent customer service skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
What We Offer
- A competitive salary and benefits package
- Opportunities for professional growth and development
- A dynamic and supportive work environment
About ATCO
ATCO is a diversified global holding corporation with investments in Structures & Logistics, Energy Infrastructure, Transportation, and Commercial Real Estate. We are committed to providing exceptional service to our customers and communities.
