Work Desk Representative Entry
2 weeks ago
About the Role:
As a Work Desk Representative at ATCO Electric, you will play a vital role in the operation of the Central Work Desk. Your primary responsibility will be to respond to and route incoming outage emergencies and dispatch work requests from a Call Centre to appropriate service providers in ATCO Electric's distribution field operation.
Key Responsibilities:
- Operate and utilize Work Force Management System (WFMS) and Outage Management System (OMS) to dispatch work requests, monitor progress, manage expectations, and ensure completion.
- Respond to all work requests, referrals, and restoration from Call Centers and direct customer inquiries via telephone, fax, radio, and email.
- Monitor and close work requests and produce work completion reports.
- Provide general administrative and clerical support, including filing, photocopying, faxing, sorting mail, and data entry.
- Assist the Supervisor, Central Work Desk, and Work Desk Representative Qualified as needed.
Requirements:
- High School Diploma or GED is required.
- 1-2 years of experience in a related role.
- Proficient with Microsoft Office Suite: Teams, Outlook, SharePoint, Databases, Word, and Excel.
- Strong interpersonal and communication skills (both written and oral).
- Excellent customer service skills.
- Previous or current work experience with data entry.
- Previous or current work experience operating a computer and maintaining telephone conversations simultaneously.
- Organizational and time management skills, self-motivated, and exercise good decision-making skills.
About ATCO Electric:
ATCO Electric is part of ATCO Ltd., a diversified global holding corporation with investments in Structures & Logistics, Energy Infrastructure, Transportation, and Commercial Real Estate. We are committed to providing extraordinary service to our customers and value collaboration, innovation, and dedication to achieving results.
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