Work Desk Representative

2 days ago

Vegreville, Canada ATCO Group Full time

**Position Summary**:

- Always there. Anywhere. _That’s us We are committed to delivering inspired solutions for a better world. We care about our communities, we care about each other, and we care about showing up for those who need us. We never break a promise and we have the courage to do the right thing, even when it’s hard. We take pride in holding ourselves to the highest standard of integrity and excellence in all that we do.

This position is accountable for the information relayed to customers, the completion of tasks, and is expected to utilize tools, systems, resources and their utility knowledge to deliver exceptional customer service on behalf of ATCO Electric. It is essential that the Work Desk Representative adhere to the privacy standards and codes of conduct that regulate the electric utility industry.

The Work Desk Representative acts as a bridge between end use customers, retailers and distributors so the WDR needs to demonstrate an excellent understanding of the electric utilities industry, the ATCO Electric service area, and geography. Knowledge of the ATCO Electric Customer Terms and Conditions for electric distribution service and an understanding of the Customer Connection Model lifecycle would be an asset.

We’re looking for someone who cares about their work and strives for more each day. Someone who challenges the status quo, embraces change, and thrives in a collaborative work environment. If you are someone who approaches work with passion, curiosity, and the courage to innovate, then this role is for you.

**What You Get to Do**:

- Be a champion of the customer service experience; demonstrate exemplary customer interactions, issues management, and one contact resolution. Actively seek to achieve customer satisfaction in all customer exchanges.
- Use Customer Information Systems, Work Management systems and approved processes to respond to customer phone calls, billing inquiries and initiate investigations to resolve customer concerns and create service requests to the appropriate departments, if required.
- Monitor and create reporting metrics for delinquent service requests, moves, retailer requests and customer requests in multiple systems.
- Utilize available technologies to dispatch work requests, monitor progress, manage exceptions and ensure completions. Determine the urgency of the request, prioritize, schedule and assign the work requests to be completed against service targets.
- Act as centralized contact for field operations for dispatched work and central work operations procedures and processes.
- Monitor, troubleshoot and resolve site account and customer updates, work queues/reports associated with the lifecycle of a site using approved processes and procedures in multiple systems including but not limited to ATCO-CIS and Maximo.
- Prioritize all customer inquiries using ATCO systems against criteria to determine if an on-site response is required or if the request can be completed without a site visit. Identify mapping discrepancies in reconciliation reporting and consult with external contractors to facilitate corrections.

**Qualifications**:

- High School Diploma is required.
- 3 years customer service experience, preference will be given to those with call center and utility experience.
- Demonstrated problem solving experience related to identifying and resolving customer inquiries.
- Performs function with a sense of purpose and a degree of urgency.
- Creates a positive work environment by demonstrating and sharing functional/technical knowledge.
- Strong interpersonal skills with an emphasis on teamwork. Positive and professional attitude to facilitate positive interactions with diverse groups of individuals including team members and customers.
- Excellent organizational, analytical and communication skills (oral & written).
- Strong customer focus and ownership of the customer experience.
- Flexibility to adapt to changing priorities, manage and balance a variety of interests and objectives.
- The Work Desk Representative should have knowledge of systems that support the business processes such as customer information systems, work management systems, workforce management systems and process quality metrics.

**Successful applicants will be required to undergo a Critical Infrastructure Protection (CIP) security clearance.**

**What We Offer**:

- A culture based on caring, integrity, agility, collaboration, and striving for excellence.
- Competitive compensation
- Flex benefits
- Tuition assistance program
- Training and mentorship programs
- Charitable donation matching

This position is administered under the ATCO Electric and Canadian Energy Workers Association Collective Agreement, Job Posting Provisions.

  • Work Desk Representative, Entry

    7 days ago

    Vegreville, Canada Atco Ltd. Full time

    **Work Desk Representative, Entry** **COVID-19 Information** ATCO is committed to providing and maintaining a safe environment for our employees, contractors, partners, and customers. As part of this unwavering commitment to safety, all ATCO employees and contractors are required to be fully vaccinated against Covid-19. **Position Summary**: Always there....

  • Work Desk Representative Office 2 Year Term

    4 days ago

    Vegreville, Canada ATCO Electric Full time

    Amazing Team, Rewarding Work! **Division: ATCO Electric** **Location: Vegreville, AB** **Duration: 24 Months** **What we Offer**: - Salary starting at $2,696.00 bi-weekly - 15 Days’ Vacation - 5 Additional paid days off - Monday to Friday 8am - 5pm - An engaging, hands-on experience in the electric utility sector. - A culture based on caring,...

  • Front Desk Associate

    1 hour ago

    Vegreville, Canada H&R Block Full time

    **a) Greet clients immediately when they enter the door. Treat all clients with dignity and respect.** **b) Have Client fill out forms as necessary. Listen to client’s requests and concerns and direct accordingly.** **c) Enter client into CIS system scheduler and run AFR. Notify tax associates when clients arrive.** **d) Answer telephone and make...

  • Client Service Representative

    4 days ago

    Vegreville, Canada ATB Financial Full time

    **Our bottom line is different.** There’s something special about working at ATB, and it’s been recognized on every top employer list that matters. Maybe it’s our exceptional culture where your total wellness is supported through market-leading benefits and you’re free to bring your whole self to work. Maybe it’s our commitment to a growth mindset...

  • Medical Receptionist/administrator

    4 days ago

    Vegreville, Canada Vegreville Family Clinic Full time

    **Job Summary**: - The Receptionist plays an essential role in all our journeys by ensuring that our patients, physicians, and coworkers receive reliable, accurate, and compassionate care. - We expect that as the first point of contact in clinic you will enter each interaction with respect and dignity by providing every patient with clear, detail-oriented...

  • Customer Experience Salesfloor Associate

    2 days ago

    Vegreville, Canada Walmart Canada Full time

    **Position Summary... **:To provide customer service by maintaining a stocked and zoned salesfloor and offering assistance to meet the customer’s shopping needs. This will be accomplished by assisting at the Front End as required and maintaining and recovering merchandise all in a safe and clean environment. This Associate will function as part of a team...

  • Customer Service Representative

    3 days ago

    Vegreville, Canada BMO Financial Group Full time

    5102 - 50th Street Vegreville Alberta,T9C 1R2 Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve...

  • Heavy Duty Mechanic

    2 days ago

    Vegreville, Canada Reesink Canada Holdings Full time

    Reesink Dealer NetworkLocation: PRAIRIE AG CENTER  Vegreville, AB  Position: Heavy Duty Mechanic (421A)Number of Positions: 1 Travel: On-site and in-field Tingley Harvest Center is currently seeking a Heavy Duty Mechanic to join our Vegreville location in Alberta. The Opportunity:If you like to get your hands on a machine, keep on task, and take pride in...

  • Part Time Retail Merchandising Representative

    14 minutes ago

    Vegreville, Canada Merchandising Consultants Associates Full time

    **THE COMPANY**: MCA is a leading Canadian Merchandising Company. MCA services Retailers and Consumer Packaged Goods companies across Canada. We offer Merchandising, Sales, Price collection, Retail Audits, Retail Store renovations and so much more. - Supportive and friendly managers and supervisors - A variety of unique partners and projects - Flexible hours...

  • Crisis Worker

    6 days ago

    Vegreville, Canada Crisis Association of Vegreville Full time

    Crisis Association of Vegreville, Crisis Intervention Worker Job Title: Crisis Intervention Worker Reports To: Victim Services Manager Hours of Work: 20 hours per month / With possibility of increasing. Job Summary The role of the Crisis intervention worker of the Vegreville Crisis Association is to: provide excellent and outstanding support to...

  • Assistant Manager

    2 days ago

    Vegreville, Canada McDonald's Full time

    **Assistant Manager** We are more than just your local restaurant. We are a collection of hardworking small-business owners, students working part-time, career builders, and active seniors getting the most out of life. Did you know that from coast to coast, we serve delicious choices to more than 2.5 million people in over 1,400 locations every day, or that...

  • Disability Services Worker

    4 days ago

    Vegreville, Canada WJS Canada Full time

    The Program 304-37 Vegreville Leaf's WJS Canada staff encourage these individuals to live a full life with personalized care based on individual needs. Our commitment is to provide the people we serve with programs that maximize progress and independence, support unique strengths and qualities, and encourage integration into the community. In Your Role You...

  • Community Disability Support Worker

    2 days ago

    Vegreville, Canada WJS Canada Full time

    **The Program**: 304-31 Vegreville Cherokee House WJS Canada staff encourage these individuals to live a full life with personalized care based on individual needs. Our commitment is to provide the people we serve with programs that maximize progress and independence, support unique strengths and qualities, and encourage integration into the...

  • Disability Service Worker

    2 hours ago

    Vegreville, Canada WJS Canada Full time

    **The Program** 304-31 Vegreville Cherokee House WJS Canada staff encourage these individuals to live a full life with personalized care based on individual needs. Our commitment is to provide the people we serve with programs that maximize progress and independence, support unique strengths and qualities, and encourage integration into the...

  • Community Disability Support Worker

    4 days ago

    Vegreville, Canada WJS Canada Full time

    The Program 304-31 Vegreville Cherokee House WJS Canada staff encourage these individuals to live a full life with personalized care based on individual needs. Our commitment is to provide the people we serve with programs that maximize progress and independence, support unique strengths and qualities, and encourage integration into the community. In Your...

  • Community Disability Support Worker

    2 days ago

    Vegreville, Canada WJS Canada Full time

    The Program 304-31 Vegreville Cherokee House WJS Canada staff encourage these individuals to live a full life with personalized care based on individual needs. Our commitment is to provide the people we serve with programs that maximize progress and independence, support unique strengths and qualities, and encourage integration into the community. In Your...

  • Community Disability Support Worker

    4 days ago

    Vegreville, Canada WJS Canada Full time

    Scheduled Hours: 40 hours/wk 12 hour day shifts on a two week rotation. **The Program** WJS Canada Disability Supports helps people with diverse abilities become active in their communities and reach the highest possible levels of independence. Services we offer include: - Community-based homes and residential care - Independent living and family support...

  • Disability Care Worker

    4 days ago

    Vegreville, Canada WJS Canada Full time

    **Schedule**:DAYS 7am-7pm 2 week rotation - Week 1: Wed, Thur - Week 2: Mon, Tues, Fri, Sat, Sun **The Program** 304-32 Vegreville Dakota House This program assists 2 gentlemen residents with Autism (ASD) to live supported in their community home, help them with daily activities, behavioural supports and and community inclusion. Previous experience with...