Work Desk Representative
2 months ago
About ATCO Electric
ATCO Electric is a leading provider of electricity distribution services in Alberta, Canada. We are committed to delivering safe, reliable, and efficient electricity to our customers.
Job Summary
We are seeking a highly motivated and organized individual to join our team as a Work Desk Representative. In this role, you will be responsible for responding to customer inquiries, dispatching work requests, and monitoring the status of outages and repairs.
Key Responsibilities
- Respond to customer inquiries via phone, email, and in-person
- Dispatch work requests to field crews and monitor their progress
- Monitor and close work requests in a timely manner
- Provide general administrative support to the team
- Operate and utilize Work Force Management System (WFMS) and Outage Management System (OMS)
Requirements
- High School Diploma or equivalent required
- 1-2 years of experience in a related role
- Proficient in Microsoft Office Suite and databases
- Strong communication and interpersonal skills
- Excellent customer service skills
What We Offer
- A competitive salary and benefits package
- Opportunities for professional growth and development
- A dynamic and supportive work environment
How to Apply
If you are a motivated and organized individual who is passionate about delivering excellent customer service, we encourage you to apply for this exciting opportunity.
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