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Work Desk Representative Entry

1 month ago

Vegreville, Canada ATCO Full time

About the Role:

As a Work Desk Representative at ATCO Electric, you will play a vital role in the operation of the Central Work Desk. Your primary responsibility will be to respond to and route incoming outage emergencies and dispatch work requests from a Call Centre to the appropriate service provider in ATCO Electric's distribution field operation.

Key Responsibilities:

  • Operate and utilize Work Force Management System (WFMS) and Outage Management System (OMS) to dispatch work requests, monitor progress, manage expectations, and ensure completion.
  • Respond to all work requests, referrals, and restoration from Call Centers and direct customer inquiries via telephone, fax, radio, and email, as well as time-tag inbound calls and refer calls as required to the appropriate service provider.
  • Monitor and close work requests and produce work completion reports.
  • Provide general administrative and clerical support, such as filing, photocopying, faxing, sorting mail, and data entry, as well as assisting the Supervisor Central Work Desk and Work Desk Representative Qualified.

Requirements:

  • High School Diploma or GED is required.
  • 1-2 years in a related role.
  • Proficient with Microsoft Office Suite: Teams, Outlook, SharePoint, Databases, Word, and Excel.
  • Strong Interpersonal and communication skills (both written and oral).
  • Excellent Customer service skills.
  • Previous or current work experience with Data Entry.
  • Previous or current work experience operating a computer and maintaining telephone conversations simultaneously.
  • Organizational and Time management skills, self-motivated, and exercise good decision-making skills.

About ATCO Electric:

ATCO Electric is part of ATCO Ltd., a diversified global holding corporation with investments in Structures & Logistics, Energy Infrastructure, Transportation, and Commercial Real Estate. We are committed to providing extraordinary service to our customers and value collaboration, innovation, and dedication to achieving results.