Technical Support Manager
1 month ago
About The Bridger Group
We are a leading recruitment agency that specializes in placing top talent in various industries. Our client, a $300M global building products manufacturer, is seeking a Technical Support Manager to oversee their warranty and technical support workflows.
Key Responsibilities
- Manage warranty and technical support flows to ensure seamless customer experience
- Coordinate field training, warranty, and delivery issues between field and factory teams
- Drive growth initiatives while maintaining high customer satisfaction levels
Requirements
- 10+ years of experience in managing after-sales support teams and infrastructure
- Strong technical knowledge of commercial HVAC products and systems
- Ability to read construction drawings, layouts, and electrical, hydraulic schematics
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