Technical Support Manager

2 months ago


Old Toronto, Ontario, Canada The Bridger Group Full time

About The Bridger Group

We are a leading provider of specialized services to the building products industry, partnering with a $300M global manufacturer to deliver exceptional results. Our client is a market leader in their product category, constantly innovating new product lines and leveraging a network of 240 service partners globally.

Job Overview

We are seeking a seasoned Technical Support Manager to oversee warranty and technical support workflows, as well as a team of six direct reports. The ideal candidate will have a strong background in the commercial HVAC space and a proven track record of driving growth while maintaining high customer satisfaction levels.

Key Responsibilities

  1. Manage warranty and technical support processes to ensure seamless customer experiences
  2. Coordinate field training, warranty, and delivery issues that require collaboration between field and factory teams
  3. Support strategic initiatives to drive business growth while sustaining exceptional customer satisfaction

Requirements

  1. 10+ years of experience in managing after-sales support teams and infrastructure
  2. Deep technical knowledge of products and systems in the HVAC industry
  3. Ability to interpret construction drawings, layouts, and electrical, hydraulic schematics


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