Technical Support Manager
2 months ago
About The Bridger Group
We are a trusted partner to a leading global building products manufacturer, helping them drive growth and customer satisfaction through exceptional technical support.
Job Summary
We are seeking a seasoned Technical Support Manager to oversee warranty and technical support workflows, as well as a team of six direct reports. The ideal candidate will have experience in the commercial HVAC space and a strong sense of urgency to help customers.
Key Responsibilities
- Manage warranty and technical support flows to ensure seamless customer experiences
- Coordinate field training, warranty, and delivery issues between field and factory teams
- Support business growth initiatives while maintaining high customer satisfaction levels
Requirements
- 10+ years of experience in building and managing after-sales support teams and infrastructure
- Strong technical knowledge of HVAC products and systems
- Ability to read construction drawings, layouts, and electrical, hydraulic schematics
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