Technical Support Manager

2 months ago


Old Toronto, Ontario, Canada The Bridger Group Full time

About The Bridger Group

We are a trusted partner to a leading global building products manufacturer, helping them drive growth and customer satisfaction through exceptional technical support.

Job Summary

We are seeking a seasoned Technical Support Manager to oversee warranty and technical support workflows, as well as a team of six direct reports. The ideal candidate will have experience in the commercial HVAC space and a strong sense of urgency to help customers.

Key Responsibilities

  1. Manage warranty and technical support flows to ensure seamless customer experiences
  2. Coordinate field training, warranty, and delivery issues between field and factory teams
  3. Support business growth initiatives while maintaining high customer satisfaction levels

Requirements

  1. 10+ years of experience in building and managing after-sales support teams and infrastructure
  2. Strong technical knowledge of HVAC products and systems
  3. Ability to read construction drawings, layouts, and electrical, hydraulic schematics


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