Technical Support Team Lead
4 weeks ago
Job Title: Technical Support Team Lead
Job Summary: We are seeking a highly skilled Technical Support Team Lead to join our team at Forvan Technology Services. As a Technical Support Team Lead, you will be responsible for leading a team of technical support analysts, providing technical guidance and support to users, and ensuring the smooth operation of our computer systems and networks.
Key Responsibilities:
- Lead a team of technical support analysts to provide technical support to users
- Provide technical guidance and support to users
- Ensure the smooth operation of computer systems and networks
- Participate in the redesign of applications and other software
- Supervise other technical support workers in this group
Requirements:
- 5 years or more of experience in technical support
- Excellent communication and leadership skills
- Ability to multitask and work under pressure
- Knowledge of ITIL and mainframe systems
What We Offer:
- Competitive salary and benefits package
- Opportunities for career growth and development
- Collaborative and dynamic work environment
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