Technical Support Team Lead

4 weeks ago


Woodstock, Canada Forvan Technology Services Full time

Job Title: Technical Support Team Lead

Job Summary: We are seeking a highly skilled Technical Support Team Lead to join our team at Forvan Technology Services. As a Technical Support Team Lead, you will be responsible for leading a team of technical support analysts, providing technical guidance and support to users, and ensuring the smooth operation of our computer systems and networks.

Key Responsibilities:

  • Lead a team of technical support analysts to provide technical support to users
  • Provide technical guidance and support to users
  • Ensure the smooth operation of computer systems and networks
  • Participate in the redesign of applications and other software
  • Supervise other technical support workers in this group

Requirements:

  • 5 years or more of experience in technical support
  • Excellent communication and leadership skills
  • Ability to multitask and work under pressure
  • Knowledge of ITIL and mainframe systems

What We Offer:

  • Competitive salary and benefits package
  • Opportunities for career growth and development
  • Collaborative and dynamic work environment


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