technical support supervisor

3 weeks ago

Woodstock, Canada Forvan Technology Services Full time
  • Work Term: Permanent
  • Work Language: English
  • Hours: 40 hours per week
  • Education: College/CEGEP
  • Experience: 2 years to less than 3 years
  • or equivalent experienceWork setting
  • Consulting firm
  • Private company, corporation or industry
  • TestingTasks
  • Give access to computer networks
  • Report on the performance of computer systems and networks
  • Respond to users experiencing difficulties with computer
  • Consult user guides, technical manuals and other documents to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
  • Participate in the redesign of applications and other software
  • Supervise other technical support workers in this group
  • Provide business systems, network and Internet support to users in response to identified difficulties
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
  • Perform Web-server backup and recovery operations
  • Provide customer service
  • Manage incidentsSupervision
  • 3-4 peopleComputer and technology knowledge
  • Information Technology Infrastructure Library (ITIL)
  • Mainframe
  • iOS
  • MAC
  • Unix
  • Device drivers
  • Networking software
  • Networking hardware
  • Networking security
  • Intranet
  • Internet
  • Servers
  • Desktop applications
  • File management software
  • Security software
  • Multimedia software
  • Word processing software
  • Presentation software
  • Mail server software
  • Communication software
  • Project management software
  • Programming software
  • Website creation and management software
  • Desktop publishing software
  • Mapping and data visualization software
  • Database software
  • Mac OS
  • Quick Books
  • Salesforce
  • MS Office
  • MS Windows
  • SharePoint
  • Spreadsheet
  • TCP/IP
  • Wireless networks
  • WordPress
  • NetworksArea of specialization
  • Project management
  • System integration
  • CybersecurityWork conditions and physical capabilities
  • Fast-paced environment
  • Work under pressure
  • Tight deadlines
  • Repetitive tasks
  • Handling heavy loads
  • Manual dexterity
  • Attention to detail
  • Ability to distinguish between colours
  • Sitting
  • Combination of sitting, standing, walking
  • Standing for extended periods
  • Bending, crouching, kneelingPersonal suitability
  • Accurate
  • Client focus
  • Efficient interpersonal skills
  • Excellent oral communication
  • Excellent written communication
  • Initiative
  • Judgement
  • Organized
  • Team player
  • Ability to multitask
  • Time management
  • HonestyHealth benefits
  • Dental plan
  • Health care planFinancial benefits
  • Gasoline paidOther benefits
  • Free parking available
  • Learning/training paid by employer

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