Technical Support Supervisor

3 weeks ago

Woodstock, Canada Forvan Technology Services Full time

Durée de l'emploi: Permanent
- Langue de travail: Anglais
- Heures de travail: 40 hours per week
- Education:

- Expérience:
**Education**:

- Bachelor's degree
- or equivalent experience
**Work setting**:

- Consulting firm
- Private company, corporation or industry
- Testing
**Tasks**:

- Give access to computer networks
- Report on the performance of computer systems and networks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Supervise other technical support workers in this group
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Perform Web-server backup and recovery operations
- Provide customer service
- Manage incidents
**Supervision**:

- 3-4 people
**Computer and technology knowledge**:

- Information Technology Infrastructure Library (ITIL)
- Mainframe
- iOS
- MAC
- Unix
- Device drivers
- Networking software
- Networking hardware
- Networking security
- Intranet
- Internet
- Servers
- File management software
- Security software
- Multimedia software
- Word processing software
- Presentation software
- Mail server software
- Communication software
- Project management software
- Programming software
- Website creation and management software
- Desktop publishing software
- Mapping and data visualization software
- Database software
- Mac OS
- Quick Books
- Salesforce
- MS Office
- MS Windows
- SharePoint
- Spreadsheet
- TCP/IP
- Wireless networks
- WordPress
- Networks
**Area of specialization**:

- Project management
- System integration
- Cybersecurity
**Work conditions and physical capabilities**:

- Fast-paced environment
- Work under pressure
- Tight deadlines
- Repetitive tasks
- Handling heavy loads
- Manual dexterity
- Attention to detail
- Ability to distinguish between colours
- Sitting
- Combination of sitting, standing, walking
- Standing for extended periods
- Bending, crouching, kneeling
**Personal suitability**:

- Accurate
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Initiative
- Judgement
- Organized
- Team player
- Ability to multitask
- Time management
- Honesty
**Experience**:

- 5 years or more
**Health benefits**:

- Dental plan
- Health care plan
**Financial benefits**:

- Gasoline paid
**Other benefits**:

- Free parking available
- Learning/training paid by employer

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