Technical Support Team Lead
3 weeks ago
Job Title: Technical Support Team Lead
Job Summary: We are seeking a highly skilled Technical Support Team Lead to join our team at Forvan Technology Services. As a Technical Support Team Lead, you will be responsible for leading a team of technical support analysts and providing technical support to our clients.
Key Responsibilities:
- Lead a team of technical support analysts and provide guidance and support as needed.
- Provide technical support to clients via phone, email, and in-person.
- Troubleshoot and resolve technical issues with computer systems, networks, and software.
- Collaborate with other teams to identify and implement solutions to technical issues.
- Develop and maintain technical documentation and knowledge base articles.
- Stay up-to-date with the latest technology trends and advancements.
Requirements:
- 2+ years of experience in a technical support role.
- Strong leadership and communication skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Strong analytical and problem-solving skills.
- Knowledge of ITIL and other technical support frameworks.
What We Offer:
- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- A dynamic and supportive work environment.
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