Bilingual Mortgage Specialist
4 weeks ago
- Provide exceptional customer service by handling pre- and post-closing requests, addressing calls and inquiries promptly and professionally.
- Process Property Information Forms, Notices of Change, and follow-up tasks according to lender guidelines and service standards.
- Ensure all lender and solicitor conditions are satisfied before approving fund release and after reviewing final documents.
- Accurately issue Certificates of Insurance (COI) in a timely manner.
- Stay updated on underwriting practices, collaborating with the underwriting team to manage risks.
- Provide lenders with regular updates on file status, including completed and outstanding items.
- Ensure compliance by meeting audit standards and maintaining precise records.
- Keep internal systems updated with accurate and detailed file notes.
Requirements
- Previous experience in mortgage processing or managing real estate files from start to finish is strongly preferred.
- Proven ability to build and maintain strong client relationships.
- Ability to multitask and work efficiently in a fast-paced environment while maintaining accuracy.
- Strong time management and organizational abilities.
- Proficiency in MS Office (Word, Excel, Outlook).
- Fluency in both French and English is required.
About the Role
This role offers an exciting opportunity to work in a dynamic environment, providing key support to both internal and external stakeholders. We are dedicated to fostering a culture that values diversity, inclusion, and the success of each employee, offering you the chance to grow both personally and professionally. Our comprehensive benefits package includes virtual healthcare, an Employee & Family Assistance Program, retirement savings, paid time off, work flexibility, community engagement, employee recognition, and professional development opportunities. If you are ready to be true to yourself while creating great relationships, great conversations, and great futures, we welcome your application.
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