Bilingual Problem Solver

3 weeks ago


Moncton, New Brunswick, Canada Xperigo Full time
Bilingual Solutions Specialist

Xperigo is seeking a highly skilled Bilingual Solutions Specialist to join our team in Moncton, New Brunswick. As a key player in our roadside assistance operations, this individual will utilize their linguistic skills and customer service expertise to deliver prompt and effective assistance to clients experiencing vehicle-related emergencies.

Key Responsibilities:

  • Communicate fluently in both English and French to effectively assist clients.
  • Provide clear instructions and empathetic support to clients in distress.
  • Act as the primary point of contact for customers in need of assistance/service.
  • Troubleshoot issues reported by customers and escalate complex cases to appropriate internal teams or management for resolution.
  • Consistently achieve all Customer Experience performance metrics monthly.

Requirements:

  • High school diploma or equivalent qualification required.
  • Fluency in both English and French is essential.
  • Strong verbal and written communication in both languages.
  • Excellent interpersonal skills and cultural sensitivity.
  • Ability to remain calm under pressure and demonstrate empathy and professionalism.

Xperigo offers a competitive compensation package, comprehensive training and development opportunities, and a dynamic and inclusive work environment. If you are a motivated and experienced customer support professional with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.



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