Program Support Specialist
3 weeks ago
- Develop and maintain a caseload to effectively support individuals in need.
- Complete intakes and assessments to understand client needs and develop tailored support plans.
- Provide problem-solving and referral counseling to residents, promoting independence and self-sufficiency.
- Foster relationships with community resources and services to ensure seamless referrals and support.
- Provide basic amenities such as evening coffee and snack, and maintain a clean environment.
- Design and implement interview schedules to evaluate client progress and adjust support plans accordingly.
- Assist front desk staff as needed, responding to client issues and crises in a professional and empathetic manner.
- Be available to respond to client issues in the dining hall and kitchen during meal times.
- Record activities and incidents accurately using Log Book and/or Incident Book.
- Contact emergency services when necessary, prioritizing client safety and well-being.
- Maintain confidentiality regarding client and staff information.
- Work closely with supervisors, carrying out tasks and responsibilities assigned.
- Demonstrate knowledge of The Salvation Army Booth Centre Policy and Procedures Manual.
- Maintain regular supervision meetings with the Program Director.
- Model professional qualities, including self-motivation, punctuality, and personal hygiene.
- Commit to and sign the agency and clients' confidentiality form.
- Attend staff meetings, training workshops, and conferences as authorized.
- Work within the mandate and mission of The Salvation Army.
- Represent The Salvation Army Booth Centre in a professional manner.
This is a permanent part-time position requiring flexibility in scheduling. Schedules may vary according to requirements and responsibilities, with a 30-minute unpaid meal break.
Applicable shifts include 11:00 p.m. to 7:00 a.m. on Fridays, Saturdays, and statutory holidays as required.
May work with clients who may exhibit challenging behavior.
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