Field Service Manager

3 weeks ago

Montreal, Quebec, Canada Multiquip Inc Full time
Job Title: Field Service Manager - Construction

At Multiquip Inc., we are seeking a highly skilled and experienced Field Service Manager to join our team. As a Field Service Manager, you will be responsible for managing the day-to-day service operations for our construction and power generation equipment, scheduling customer training, and reporting/monitoring of product issues in the field.

Responsibilities:
  • Manage the day-to-day service operations for MQ Construction and Power Generation Equipment
  • Schedule customer training and report/monitor product issues in the field
  • Act as a liaison with customers, MQ service centers, and MQ Product Managers to identify technical problems
  • Report customer contact information, service issues, region activity, call reports, and itineraries through OnContact and Outlook
  • Develop and maintain the MQ Authorized Service Center network in assigned region
  • Process product warranty claims within territory: inspection, verification, and authorization
  • Assist in the development of training material for assigned products
  • Provide timely and accurate information to Product Managers using Market Information reporting system
  • Assist with creation and review process of service bulletins, FAQ, Parts/Operation Manuals, and service instructions
Qualifications:
  • Ability to travel (Up to 80% of time); company vehicle provided
  • 3-5 years of related electrical, hydraulic, and mechanical experience and/or training with large to mid-size construction equipment and equipment manufacturers
  • Must be fluent speaking in both English and in French
  • Ability to read, analyze electrical and hydraulic schematics, interpret general business periodicals, professional journals, technical procedures
  • Ability to write technical reports, business correspondence emails, and procedure instructions
  • Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public
  • Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations
  • Ability to solve practical problems and deal with a variety of situations where only limited standardization exists
Benefits:
  • Base salary $90,000 USD
  • Company vehicle provided
  • Company Credit Card to cover business-related expenses
  • Generous Paid Time Off
  • Paid volunteer Time Off
  • Paid Parental Leave
  • Excellent Benefits Package for Full Time Employee

Multiquip Inc. is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected class.

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