Field Service Manager

4 weeks ago

Montreal, Quebec, Canada Multiquip Inc Full time
Overview

At Multiquip Inc., we are seeking a highly skilled and experienced Field Service Manager to join our team. As a key member of our construction equipment service team, you will be responsible for managing the day-to-day service operations for our construction and power generation equipment.

Responsibilities
  • Manage the scheduling of customer training, customer inquiries, and reporting/monitoring of product issues in the field.
  • Act as a liaison with customers, MQ service centers, and MQ Product Managers to identify technical problems within assigned product groups.
  • Develop and maintain the MQ Authorized Service Center network in assigned regions.
  • Responsible for product warranty claims within territory: inspection, verification, and authorization.
  • Assist in the development of training material for assigned products.
  • Provide timely and accurate information to Product Managers using Market Information reporting systems.
  • Assist with creation and review process of service bulletins, FAQs, Parts/Operation Manuals, and service instructions.
Qualifications
  • Ability to travel up to 80% of the time; company vehicle provided.
  • 3-5 years of related electrical, hydraulic, and mechanical experience and/or training with large to mid-size construction equipment and equipment manufacturers.
  • Must be fluent in both English and French.
  • Ability to read, analyze electrical and hydraulic schematics, interpret general business periodicals, professional journals, technical procedures.
  • Ability to write technical reports, business correspondence emails, and procedure instructions.
  • Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
  • Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
  • Ability to solve practical problems and deal with a variety of situations where only limited standardization exists.
Compensation and Benefits
  • Base salary $90,000 USD.
  • Company vehicle provided.
  • Company credit card to cover business-related expenses.
  • Generous paid time off.
  • Paid volunteer time off.
  • Paid parental leave.
  • Excellent benefits package for full-time employees, including tuition reimbursement, employee referral program, and employee assistance program.
About Multiquip Inc.

Multiquip Inc. is a leading manufacturer and supplier of high-quality products, including light to medium construction equipment, power generation equipment, and lighting. We are committed to providing competitive pay and benefits and supporting our employees through our values of safety, integrity, and respect.

Multiquip Inc. is an equal opportunity employer and welcomes applications from qualified candidates without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected class.

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