Field Service Manager

1 week ago


Montreal, Quebec, Canada CSA Group Full time
Job Title: Field Service Manager

CSA Group is seeking a highly skilled and experienced Field Service Manager to join our team.

Job Summary:

The Field Service Manager is responsible for managing the day-to-day operations of the field service group, ensuring the delivery of high-quality inspection and special inspection services to our customers. This role requires strong leadership and management skills, as well as the ability to communicate effectively with internal and external stakeholders.

Key Responsibilities:
  • Manage the field service group, including scheduling, assigning work, and controlling output.
  • Develop and implement business plans and operating budgets for the field service group.
  • Ensure customer satisfaction and financial targets are met.
  • Manage and resolve customer issues and complaints.
  • Develop and maintain quality and safety procedures.
  • Prepare and present management reports.
Requirements:
  • Bilingual in French, oral and written.
  • Post-secondary diploma or equivalent in a technical field.
  • Technologist or Professional Engineer designation preferred.
  • 3-5 years of managerial/supervisory experience.
  • 2 years of inspection and/or certification or equivalent technical experience.
  • Good interpersonal, communication, and presentation skills.
  • Conflict resolution skills.
  • Ability to communicate effectively with external customers, auditors, QA managers, and technical staff.
What We Offer:

CSA Group offers a competitive salary and benefits package, as well as opportunities for professional growth and development.


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