Field Service Manager

3 weeks ago

Montreal, Quebec, Canada CSA Group Full time
Job Title: Field Service Manager

CSA Group is seeking a highly skilled and experienced Field Service Manager to lead our field service team. The successful candidate will be responsible for managing the day-to-day operations of the team, ensuring the delivery of high-quality inspection and special inspection services to our customers.

Key Responsibilities:
  • Manage and coordinate the activities of the field service team, ensuring timely and efficient delivery of services.
  • Develop and implement business plans and operating budgets for the field service group, in conjunction with the Director.
  • Monitor and report on key performance indicators, including customer satisfaction, financial performance, and quality metrics.
  • Lead and manage a team of field service staff, providing guidance, coaching, and development opportunities to ensure high performance and job satisfaction.
  • Collaborate with internal stakeholders, including sales, marketing, and customer service teams, to ensure seamless delivery of services and meet customer needs.
  • Develop and maintain relationships with customers, identifying opportunities to improve service delivery and customer satisfaction.
  • Ensure compliance with corporate and divisional policies, procedures, and guidelines, and implement corrective actions as necessary.
  • Perform other duties as assigned by the Director.
Requirements:
  • Bilingual in French, oral and written.
  • Post-secondary diploma or equivalent in a technical field.
  • Technologist or Professional Engineer designation preferred.
  • 3-5 years of managerial/supervisory experience.
  • 2 years of inspection and/or certification or equivalent technical experience.
  • Excellent interpersonal, communication, and presentation skills.
  • Conflict resolution skills to deal with employee and customer issues.
  • Ability to communicate effectively with external customers, auditors, QA managers, and technical staff.
  • Proven ability to motivate others and facilitate positive group morale.
  • Demonstrated ability to work with minimal supervision.
  • Self-motivated and client-service oriented.
  • Computer proficiency.
  • Problem resolution ability to deliver high-quality and timely service.
  • Ability to formulate financial and business plan forecasts.
  • Demonstrated systematic problem-solving ability.
  • Demonstrated ability to plan, organize, prioritize, follow-through, and evaluate assigned functions and duties.
What We Offer:
  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • The chance to work with a leading organization in the field of inspection and certification.

CSA Group is an equal opportunities employer and welcomes applications from diverse candidates. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

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