Construction Field Service Operations Manager
2 weeks ago
Job Summary:
This role will be responsible for overseeing the day-to-day service operations for MQ Construction and Power Generation Equipment, scheduling customer training, and handling customer inquiries and reporting/monitoring of product issues in the field.
Key Responsibilities:
- Manage day-to-day service operations for MQ Construction and Power Generation Equipment, including scheduling customer training and handling customer inquiries.
- Report and monitor product issues in the field, including troubleshooting.
- Act as a liaison with customers, MQ service centers, and MQ Product Managers to identify technical problems within assigned product groups and report on technical problems on unassigned products.
- Develop and maintain the MQ Authorized Service Center network in assigned regions.
- Responsible for product warranty claims within territory, including inspection, verification, and authorization.
- Assist in the development of training material for assigned products.
- Provide timely and accurate information to Product Managers using Market Information reporting system.
- Assist with creation and review process of service bulletins, FAQs, Parts/Operation Manuals, and service instructions.
Requirements:
- 3-5 years of related electrical, hydraulic, and mechanical experience and/or training with large to mid-size construction equipment and equipment manufacturers.
- Must be fluent in both English and French.
- Ability to read, analyze electrical and hydraulic schematics, interpret general business periodicals, professional journals, and technical procedures.
- Ability to write technical reports, business correspondence emails, and procedure instructions.
- Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
- Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
- Ability to solve practical problems and deal with a variety of situations where only limited standardization exists.
Travel Requirements:
Travel is a major requirement of this position, with regular customer visits and flexibility to meet demands for unscheduled travel. Ability to travel by vehicle or air up to 80% of the time is required.
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