Field Service Technician

1 month ago


Montreal, Quebec, Canada ENGEL Full time

Job Summary

The Field Service Technician performs work remotely at customer sites, installing and servicing equipment while providing customer training and support as needed.

Key Responsibilities:

• Troubleshoots and repairs injection molding machines and robots, conducting tests and inspections on mechanical, hydraulic, pneumatic, electrical, and electronic or software components, including calibrations to optimize performance.

• Performs software and hardware installations.

• Conducts safety checks on equipment.

• Educates customers on equipment operation and provides training.

• Manages customer issue resolution, including ordering replacement parts as necessary.

• Communicates with the Central Service/Manufacturing/Parts Center to resolve problems encountered in the field.

• Provides regular written reports to the Service Manager.

Requirements:

• High School Diploma Required

• Associate's or Bachelor's degree preferred

• 5+ Years of experience in injection molding troubleshooting or processing or prior experience as a Field Service Injection Molding Technician/Service Engineer

Desired Skills and Knowledge:

• Knowledge of blueprints and schematics to troubleshoot electrical/electronic, hydraulic, and mechanical systems

• Experience with injection molding machines and a well-rounded skill set in electrical, mechanical, hydraulic, and computer systems

• Knowledge and understanding of the injection molding process

• Ability to troubleshoot problems systematically

• Knowledge of microprocessor programming

• Familiarity with common materials such as PET, Polypropylene, Polyethylene, Styrene, and other materials

• Excellent communication and interpersonal skills and a strong customer service orientation

• Tact and diplomacy to handle difficult or unhappy customers

• Dedicated team player with a positive attitude

• Familiarity with ENGEL machines and robots is preferred



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