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Software Support Specialist
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Software Support Specialist
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Victoria, British Columbia, Canada Plexxis Software Full timeAbout the RoleWe are seeking a highly skilled and customer-focused Support Specialist to join our team at Plexxis Software. As a key member of our support team, you will be responsible for providing timely and efficient support to our customers, ensuring their satisfaction and loyalty to our company.Key ResponsibilitiesProvide expert support to customers via...
Software Support Expert
2 months ago
We are seeking a highly skilled and customer-focused Software Support Specialist to join our team at Plexxis Software. As a key member of our support team, you will be responsible for providing timely and efficient support to our customers, ensuring their software-related questions are resolved in a friendly and professional manner.
Key Responsibilities- Software Expertise: Develop and maintain in-depth knowledge of the Plexxis Enterprise Resource Planning (ERP) system, including its features, functionalities, and best practices.
- Issue Resolution: Proactively identify and resolve software-related issues, providing clear and concise solutions to customers.
- Customer Communication: Effectively communicate with customers via phone, email, and other channels, providing timely and accurate support.
- Issue Logging: Log all service desk issues, ensuring accurate and detailed records of customer interactions.
- Escalation: Identify and escalate situations requiring urgent attention, ensuring timely resolution and minimizing customer impact.
- Training and Support: Provide training and support to customers, ensuring they are proficient in using the Plexxis ERP system.
- Technical Skills: Strong technical skills, including Microsoft Office and ERP system experience.
- Communication Skills: Excellent communication and interpersonal skills, with the ability to effectively interact with customers and internal stakeholders.
- Problem-Solving Skills: Strong problem-solving skills, with the ability to analyze complex issues and provide creative solutions.
- Organizational Skills: Good organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
- Competitive Salary: A competitive salary and benefits package.
- Opportunities for Growth: Opportunities for career growth and professional development.
- Collaborative Environment: A collaborative and dynamic work environment, with a team of dedicated and passionate professionals.
