Construction Software Support Specialist

3 weeks ago

Victoria, British Columbia, Canada Plexxis Software Full time
About the Role

We are seeking a highly skilled and experienced Construction Software Support Specialist to join our team at Plexxis Software. As a key member of our support team, you will be responsible for providing exceptional support and training to our customers on our industry-leading drywall estimating software.

Key Responsibilities
  • Provide expert support and training to customers on our drywall estimating software
  • Diagnose and troubleshoot issues with software implementations
  • Identify and escalate situations requiring urgent attention
  • Successfully interact with customers to provide support, training, and presentations
  • Proactively reach out to customers for feedback on progress of implementation
  • Prioritize obtaining a client's opinion of a successful implementation
  • Contribute to creating exceptional NPS (Net Promoter Score)
Requirements
  • Construction experience; framing or acoustical ceilings or concrete or carpentry or general contracting
  • General construction principles
  • Genuine interest in transitioning from the field to an office setting into a tech role
  • Customer care – genuinely enjoy helping people
  • Spoken Language: Fluent English
About Plexxis Software

Plexxis Software is a leading provider of drywall estimating software and enterprise resource planning solutions for the wall and ceiling contracting industry. Our software maximizes profit and efficiency for contractors through expert consulting and a drywall estimating software that unites digital takeoff, costing, construction management, mobile applications, and accounting solutions into a single, sophisticated system.

We have assembled the right people, the right product, and the right service to deliver solutions unmatched in quality and customer focus. Lose the stuffy environment (and politics) of big corporate and focus on delivering what the competition calls impossible.

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