Construction Software Support Specialist

6 days ago

Victoria, British Columbia, Canada Plexxis Software Full time

About Plexxis Software


Plexxis Software is a leading provider of enterprise resource planning (ERP) solutions for the wall and ceiling trade. Our sole focus has been dedicated to this industry since 1999, bringing together a wealth of knowledge, experience, and expertise.



Job Title: Construction Software Support Specialist - Efficiency Expert



We are seeking a highly skilled Construction Software Support Specialist to join our team. As an Efficiency Expert, you will be responsible for supporting and training customers on our Plexxis ERP Software. This role has a significant impact on customer satisfaction and contributes to the overall experience and value that each customer realizes through the use of our solutions.



Key Responsibilities



  • Learn and be conversant in all aspects of the Plexxis WinBid and RTO system (Estimating Software)
  • Be proactive in recognizing and efficiently resolving issues
  • Diagnose, trouble-shoot and follow-up on issues dealing with implementations
  • Identify and escalate situations requiring urgent attention
  • Successfully interact with customers - offering support, training and presentations
  • Proactively reach out to customers for feedback on progress of implementation
  • Prioritize obtaining a client's opinion of a successful implementation
  • Contribute to creating exceptional NPS (Net Promoter Score)


Requirements



  • Construction Experience; Framing or Acoustical Ceilings or Concrete or Carpentry or General Contracting
  • General construction principles
  • Genuine interest in transitioning from the field to an office setting into a tech role
  • Customer care – genuinely enjoy helping people


What We Offer


In addition to a competitive salary, we offer a range of benefits, including:



  • Competitive Salary: $61,500.00 - $82,500
  • Benefits
  • Company gym
  • A games room
  • A commercial themed theatre
  • Large, fully functional kitchen, dining area, bbq and outdoor patio including lake views
  • Access to local walking trails, parks and beaches
  • Paid after hours


Join Our Team


Plexxis Software is a dynamic and rapidly growing company with an entrepreneurial spirit. We are looking for talented individuals who are passionate about delivering exceptional results to our clients. If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, please submit your application.



About the Role


This is a full-time position that requires a high level of technical expertise and customer service skills. The successful candidate will be responsible for supporting and training customers on our Plexxis ERP Software, and will play a critical role in ensuring the smooth implementation and ongoing support of our solutions.



Location


The role is based in our head office location, and requires the ability to work in a team environment. We offer a competitive salary and a range of benefits, including a company gym, games room, and commercial themed theatre.



How to Apply


If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, please submit your application, including your resume and a cover letter outlining your experience and qualifications.



Contact Information


Please note that we do not accept applications via email. You can submit your application through our website.



About Plexxis Software


Plexxis Software is a leading provider of enterprise resource planning (ERP) solutions for the wall and ceiling trade. Our sole focus has been dedicated to this industry since 1999, bringing together a wealth of knowledge, experience, and expertise.



Salary Range


The salary range for this role is $61,500.00 - $82,500, depending on experience.



Benefits


We offer a range of benefits, including a competitive salary, benefits, company gym, games room, commercial themed theatre, large, fully functional kitchen, dining area, bbq and outdoor patio including lake views, access to local walking trails, parks and beaches, and paid after hours.



Requirements


We are seeking a highly skilled Construction Software Support Specialist to join our team. As an Efficiency Expert, you will be responsible for supporting and training customers on our Plexxis ERP Software. This role has a significant impact on customer satisfaction and contributes to the overall experience and value that each customer realizes through the use of our solutions.



Key Skills



  • Construction Experience; Framing or Acoustical Ceilings or Concrete or Carpentry or General Contracting
  • General construction principles
  • Genuine interest in transitioning from the field to an office setting into a tech role
  • Customer care – genuinely enjoy helping people


Working at Plexxis Software


Plexxis Software is a dynamic and rapidly growing company with an entrepreneurial spirit. We are looking for talented individuals who are passionate about delivering exceptional results to our clients. If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, please submit your application.



About the Company


Plexxis Software is a leading provider of enterprise resource planning (ERP) solutions for the wall and ceiling trade. Our sole focus has been dedicated to this industry since 1999, bringing together a wealth of knowledge, experience, and expertise.



Location


The role is based in our head office location, and requires the ability to work in a team environment. We offer a competitive salary and a range of benefits, including a company gym, games room, and commercial themed theatre.



About the Role


This is a full-time position that requires a high level of technical expertise and customer service skills. The successful candidate will be responsible for supporting and training customers on our Plexxis ERP Software, and will play a critical role in ensuring the smooth implementation and ongoing support of our solutions.


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