Software Support Specialist

7 days ago

Victoria, British Columbia, Canada Plexxis Software Full time $61,500 - $82,500

About the Role:

We are seeking a highly skilled and motivated Technical Support Professional to join our team at Plexxis Software. As a Technical Support Professional, you will be responsible for providing exceptional customer service and technical support to our clients in the drywall industry.

Key Responsibilities:

  • Resolve customer software-related questions in a timely and efficient manner
  • Learn and be conversant in all aspects of the Plexxis Enterprise Resource Planning (ERP) system
  • Diagnose and troubleshoot issues post-implementation software questions & issues
  • Log all Service Desk issues
  • Identify and escalate situations requiring urgent attention
  • Successfully interact with customers - offering support, training and presentations
  • Proactively reach out to customers for provision of support via telephone and email
  • Communicate customer recommendations and concerns to the Project Manager & Account Manager Team leaders and the Programming Coordinator

Requirements:

  • Good Microsoft Office skills
  • Estimating, construction estimating software, digital takeoff / computer screen takeoff, project management, construction management software, construction accounting software and financial reporting for the wall and ceiling industry

About Plexxis Software:

Plexxis Software is a leading provider of Enterprise Resource Planning (ERP) software for the drywall industry. Our software maximizes the profit and efficiency of wall & ceiling contractors through expert consulting and a drywall estimating software that unites digital takeoff, costing, construction management, mobile applications and accounting solutions into a single, sophisticated - yet simple system.

Why Work with Us:

We offer a dynamic and supportive work environment, with a strong focus on collaboration and mutual respect. Our team genuinely appreciates each other and there is an authentic camaraderie and support network. We also offer a range of benefits and perks, including a games room, a commercial themed theatre, a large, fully functional kitchen, dining area, BBQ and outdoor patio with lake views, and access to local walking trails, parks and beaches.

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