Global Customer Success Liaison

5 days ago


Burlington, Ontario, Canada Port 443 Inc. Full time

About Our Company

Port 443 Inc. is a dynamic and innovative organization dedicated to delivering exceptional customer experiences.

We are seeking a highly skilled Global Customer Success Liaison to join our team, responsible for ensuring seamless communication with customers worldwide.

Your Key Responsibilities

  • To translate our products and marketing materials into Spanish, enabling us to expand our presence in new markets.
  • To communicate effectively with customers via telephone and email, primarily in English initially.
  • To conduct personalized onboarding sessions and product demos for new team members.
  • To record and respond promptly to customer feedback, addressing any issues that may arise.
  • To maintain a proactive approach to understanding customer needs and preferences.
  • To educate customers on the full value of our products and services.
  • To serve as the voice of the customer, providing internal feedback on how we can better meet their needs.
  • To collaborate closely with the development team to identify bugs and track feature requests.
  • To participate in trade show exhibitions, potentially up to 10% of the time.

Your Ideal Profile

  • A strong communicator with excellent written and verbal skills, proficient in both Spanish and English.
  • A minimum of 2 years' experience working as a customer success specialist.
  • Tech-savvy with the ability to troubleshoot, investigate, and think creatively outside the box.
  • A positive attitude and customer-centric mindset.
  • An abundance of patience and empathy.
  • The ability to work independently and collaboratively as part of a close-knit team.

Compensation Package

We offer a competitive salary range of $85,000 - $110,000 annually, commensurate with experience, plus benefits and opportunities for professional growth.



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