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Customer Success Ambassador

2 months ago

Burlington, Ontario, Canada Port 443 Inc. Full time

About Us

We're seeking a talented Customer Success Ambassador to join our team at Port 443 Inc. As a key member of our customer-centric crew, you'll be responsible for delivering exceptional support to our clients, ensuring their success with our products and services.

Your Key Responsibilities

  • Translating product materials into Spanish to support our global expansion
  • Communicating with customers via phone and email, providing timely issue resolution and feedback
  • Conducting product demos and onboarding sessions for new team members
  • Maintaining a customer-centric approach to understanding and addressing client needs
  • Collaborating with the development team to identify bugs and track feature requests
  • Traveling to trade shows to represent Port 443 Inc.

About You

We're looking for a candidate who excels at building relationships, is a strong communicator, and has a passion for delivering exceptional customer experiences. If you're a team player with a positive attitude and a knack for problem-solving, we'd love to hear from you.