Global Customer Service Expert
2 weeks ago
We are seeking a highly skilled Bilingual Customer Account Specialist to join our team at Randstad Canada. As a key member of our global organization, you will be responsible for delivering exceptional customer service and support to our clients. If you are a strong communicator with a passion for building relationships, we encourage you to apply for this exciting opportunity.
Key Responsibilities
- Respond to incoming calls from customers and clients, providing prompt and accurate information and support.
- Update client information in our systems, ensuring accurate notes are kept on file.
- Manage a shared inbox, responding to inquiries in a timely manner.
- Follow up with clients to ensure their needs are met and provide additional support as required.
- Collaborate with our team to provide top-notch customer service and support.
Requirements
- Strong communication skills in French and English, with the ability to build and maintain relationships with clients and colleagues.
- Effective organization and time management skills, with the ability to prioritize tasks and meet deadlines.
- Strong team player attitude, with the ability to work collaboratively with others to achieve common goals.
What We Offer
- A competitive salary of $60,000, with opportunities for additional incentives.
- A hybrid work arrangement, with two days per week working from home.
- A company-paid pension plan, providing security and stability for your future.
- A great team environment, with a well-recognized employer (Global Brand).
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