Customer Success Representative

3 weeks ago


Burlington, Ontario, Canada Port 443 Inc. Full time

About Us

At Port 443 Inc., we're looking for a talented Bilingual Customer Success Specialist to join our team. As a people person with a passion for helping others, you'll play a crucial role in ensuring our customers receive top-notch support and service.

About You

  • You have exceptional written and verbal communication skills, with the ability to engage our customers in both English and Spanish.
  • You have at least 2 years of experience working as a customer success specialist, with a proven track record of delivering exceptional results.
  • You possess technical knowledge, with the ability to troubleshoot, investigate, and think outside the box.
  • You have a positive customer-centric mindset, with a strong focus on empathy and patience.
  • You're excited to share your thoughts and suggestions with the team and contribute to the growth and success of Port 443 Inc.

Your Responsibilities

  • Translate our products and marketing material into Spanish as we explore entering new markets.
  • Communicate with customers by telephone and email, mainly in English to start.
  • Hold 1-on-1 onboarding sessions and product demos for new members.
  • Record all incoming feedback and respond to customer issues in a timely fashion.
  • Maintain an enthusiastic and dedicated approach to understanding customer needs.
  • Educate customers on the full value of our products and services.
  • Serve as the voice of the customer and provide internal feedback on how we can better serve them.
  • Work closely with the development team to identify bugs and track feature requests.
  • Travel occasionally to exhibit at trade shows (up to 10% travel may be required).

What We Offer

We offer a dynamic and supportive work environment, with opportunities for growth and development. If you're passionate about delivering exceptional customer service and have a talent for problem-solving, we'd love to hear from you.



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