Customer Success Liaison

1 week ago


Burlington, Ontario, Canada Port 443 Inc. Full time

About Us

At Port 443 Inc., we're looking for a talented Customer Success Liaison to join our team. As a key member of our customer-facing team, you'll be responsible for delivering exceptional customer experiences and driving business growth.

Your Key Responsibilities

  • Translate our products and marketing materials into Spanish to support our expansion into new markets.
  • Communicate with customers via phone and email, providing timely and effective support.
  • Develop and deliver onboarding sessions and product demos to ensure seamless customer adoption.
  • Record and respond to customer feedback, ensuring timely resolution of issues.
  • Collaborate with our development team to identify bugs and track feature requests.
  • Represent the voice of the customer, providing valuable insights to inform our product roadmap.

What We're Looking For

  • Exceptional written and verbal communication skills in both Spanish and English.
  • 2+ years of experience in customer success or a related field.
  • Technical knowledge and problem-solving skills to troubleshoot and resolve complex issues.
  • A customer-centric mindset and a passion for delivering exceptional experiences.

What We Offer

  • A dynamic and supportive team environment.
  • Opportunities for growth and professional development.
  • A competitive salary and benefits package.


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