Customer Success Liaison
1 week ago
About Us
At Port 443 Inc., we're looking for a talented Customer Success Liaison to join our team. As a key member of our customer-facing team, you'll be responsible for delivering exceptional customer experiences and driving business growth.
Your Key Responsibilities
- Translate our products and marketing materials into Spanish to support our expansion into new markets.
- Communicate with customers via phone and email, providing timely and effective support.
- Develop and deliver onboarding sessions and product demos to ensure seamless customer adoption.
- Record and respond to customer feedback, ensuring timely resolution of issues.
- Collaborate with our development team to identify bugs and track feature requests.
- Represent the voice of the customer, providing valuable insights to inform our product roadmap.
What We're Looking For
- Exceptional written and verbal communication skills in both Spanish and English.
- 2+ years of experience in customer success or a related field.
- Technical knowledge and problem-solving skills to troubleshoot and resolve complex issues.
- A customer-centric mindset and a passion for delivering exceptional experiences.
What We Offer
- A dynamic and supportive team environment.
- Opportunities for growth and professional development.
- A competitive salary and benefits package.
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