Centralized Operations Reservations Specialist

1 month ago


Toronto, Ontario, Canada Four Seasons Hotels and Resorts Full time

About Four Seasons:

Four Seasons Hotels and Resorts is a global leader in the hospitality industry, renowned for its exceptional service and luxurious amenities. We are seeking a highly skilled and motivated Centralized Operations Reservations Agent to join our team.

About the Role:

As a Centralized Operations Reservations Agent, you will be the first point of contact for our guests, providing exceptional service and ensuring that their stay with us is nothing short of unforgettable. Your primary responsibilities will include:

  • Selling the hotel and providing information to prospective guests
  • Capturing sales from incoming calls and coordinating details of reservations for all hotel rooms, spa, restaurant/bar, and room service
  • Ensuring our guests are well looked after from the start
  • Providing general information about the hotel and assisting callers
  • Responding to emergencies by connecting the appropriate individuals by phone or radio

What You Bring:

We are looking for candidates who possess excellent communication and problem-solving skills, attention to detail, and the ability to multitask. You should also have strong computer literacy, knowledge of phone operations, and a high degree of patience and discretion. The ideal candidate will have an outgoing personality and a can-do approach to any task.

Additional Preferred Qualifications & Skills:

  • 1-2 years of previous experience as a Telecommunication Operator, Customer Service Sales Representative, Coordinator, or Order Taker in a fast-paced hotel operation
  • Previous experience with OPERA PMS is an asset
  • Fluency in reading, writing, and spoken English is required
  • Additional language is a definite asset for career growth
  • Completion of Post-Secondary Education in Hospitality or related field

What We Offer:

  • Paid time off, including vacation days, floating days, and sick days
  • Employee Travel Program that includes complimentary room nights and employee experience rates at Four Seasons Hotels & Resorts
  • Excellent Training and Development opportunities
  • Complimentary Employee Meals
  • A robust extended flex benefit plan, including medical, HCSA, dental, vision, life insurance, DPSP/RRSP, and paid time off

Schedule & Hours:

The ideal candidate will have an open availability and be able to work weekdays, weekends, overnights, and holidays.



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