Customer Success Manager

4 days ago


Kitchener, Ontario, Canada Descartes Systems Group Full time

About Descartes Systems Group

Descartes Systems Group is a leading provider of logistics and supply chain technology solutions. Our mission is to help businesses move goods, information, and transportation assets efficiently and securely.

Job Summary

We are seeking a highly skilled Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for ensuring the success of our customers by providing strategic guidance, technical support, and business insights.

Key Responsibilities

  • Customer Engagement: Develop and maintain strong relationships with customers to understand their business needs and goals.
  • Strategic Guidance: Provide expert advice and guidance to customers on how to optimize the use of our solutions and achieve their business objectives.
  • Technical Support: Offer technical support and training to customers to ensure they are getting the most out of our solutions.
  • Business Insights: Analyze customer data and provide business insights to help customers make informed decisions.
  • Account Management: Manage a portfolio of customer accounts to ensure retention, growth, and advocacy.

Requirements

  • Experience: 3+ years of experience in a customer-facing role, preferably in logistics and supply chain.
  • Skills: Excellent communication, presentation, and negotiation skills. Ability to build strong relationships with customers and stakeholders.
  • Education: Bachelor's degree in a related field, such as logistics, supply chain management, or business administration.

What We Offer

  • Competitive Salary: $65,000 to $75,000 CAD plus 20% variable commission.
  • Opportunities for Growth: Career advancement opportunities within the company.
  • Flexible Work Arrangements: Remote work options available.


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