Program/Service Specialist
3 weeks ago
We are seeking a highly skilled Program/Service Specialist to join our team at Northern Health Authority. In this role, you will be responsible for researching, developing, and implementing clinical practices, processes, and documentation to improve the quality of care in our departments.
Key Responsibilities
• Develop and implement clinical practices, processes, and documentation to improve the quality of care in our departments.
• Collaborate with clinical leaders, Information and Technology Services, and other stakeholders to identify opportunities for improvement and develop solutions.
• Provide oversight and facilitate quality improvement changes in collaboration with clinical leaders and other stakeholders.
• Serve as a liaison and change agent for clinical care areas, departments, and units.
Requirements
• Bachelor's degree in a healthcare discipline.
• Relevant professional development in process improvement, change management, information technology, project management, group facilitation, and coaching.
• Five to seven years of experience in front-line clinical care and related experience working in clinical operations EMR use.
• Or an equivalent combination of education, training, and experience.
What We Offer
• Comprehensive benefit packages, including extended health/dental and a municipal pension plan for part-time and full-time employees.
• Four weeks of vacation with one year of continuous service.
• Financial support for moving expenses for eligible positions.
• Employee referral program.
• Employer-paid training and leadership development opportunities.
• Spectacular outdoor activities and the shortest commutes in BC.
• Loan forgiveness programs offered through the Federal and BC Government for eligible professions.
How to Apply
• Please upload the following documentation as part of your application process:
• Proof of COVID-19 vaccination.
• Registration number (if you are part of a regulated profession).
• Any supporting documents regarding education/qualifications for this position.
• It is also recommended to provide a cover letter and resume.
Qualifications
• Ability to guide, coach, teach, and promote a learning environment and continuous quality improvement.
• Ability to take a 'can-do' approach to resolving issues and working with multiple stakeholders.
• Ability to apply change management and transformation techniques and practices.
• Strong documentation skills and demonstrated ability to develop detailed clinical or technical documentation, training aides, and how-to documents, and track work activities or issues documentation.
• Intermediate computer skills and ability to work comfortably with spreadsheets, presentations, diagramming, and word processing software (Microsoft Excel, PowerPoint, Visio, and Word).
• Ability to foster innovation throughout complex evolutionary change.
• Ability to see connections between issues, events, and data points and to think clearly around complex systems, bridging community issues and regional and provincial activities.
• Demonstrated strategic thinking and analytical skills.
• Proven ability to manage diverse groups and individuals, working in stressful clinical situations, through change initiatives and resolve issues arising throughout the process.
• Superior small and large group facilitation skills and individual coaching skills.
• Excellent interpersonal and communication skills; ability to foster collaborative partnerships using a team approach.
• High level of motivation with a positive attitude and high degree of flexibility in a rapidly changing environment.
• Strong organizational skills and experience in project management; ability to organize and prioritize work and balance multiple activities concurrently.
• Ability to work independently and as part of a team.
• Ability and willingness to travel.
• Physical ability to perform the duties of the position.
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