Benefits Program Manager
4 weeks ago
Job Summary:
The Commonwealth of Virginia seeks a highly skilled Benefits Program Manager to lead our team of Benefit Programs Specialists. This is a leadership role that requires strong knowledge of benefit programs, policies, and procedures.
Key Responsibilities:
- Serves as a lead worker and assists the supervisor by conducting program training for staff, reviewing case files, and providing back-up supervision of staff.
- Serves as a resource to staff by answering questions related to policies and procedures, suggesting effective methods of case management, and providing consultation regarding complex cases.
- Prepares case records and reports.
- Works on the most complex and sensitive cases.
- Interprets policies and procedures applicable to the various benefit programs, assists staff and clients in issues related to initial and continuing determination of eligibility of individuals and families.
- Collects and compiles statistics from caseloads.
- Provides training to other eligibility workers on an individual or group basis.
- Coordinates training programs and orientation for new employees and clients.
- Explores alternative sources of income and assistance.
- Responds to inquiries from the public concerning public assistance programs and eligibility requirements.
- Ensures that established deadlines are met.
- Prepares monthly reports and maintains records of activities.
- Assists in training new staff on policy and procedural matters.
- Coordinates and interacts with other community resources and partners to assist clients in meeting assessed needs.
Requirements:
- Comprehensive knowledge of applicable laws, codes, policies, and procedures, including civil and Circuit Court procedures.
- Basic human behavior, social problems and resources, and interviewing techniques.
- Social, economic, health, and cultural factors which can serve as barriers to employment.
- Counseling techniques.
- Skill in operating a personal computer and the associated office and agency software.
Education and Experience:
The ideal candidate will have the same education and experience requirements as the Benefit Program Specialist III, with additional work experience in a leadership role and benefit programs, or any equivalent combination of training and experience which provides the required knowledge, skills, and abilities.
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