Benefits Program Manager

4 weeks ago


Prince George, British Columbia, Canada Commonwealth of Virginia Full time

Job Summary:

The Commonwealth of Virginia seeks a highly skilled Benefits Program Manager to lead our team of Benefit Programs Specialists. This is a leadership role that requires strong knowledge of benefit programs, policies, and procedures.

Key Responsibilities:

  • Serves as a lead worker and assists the supervisor by conducting program training for staff, reviewing case files, and providing back-up supervision of staff.
  • Serves as a resource to staff by answering questions related to policies and procedures, suggesting effective methods of case management, and providing consultation regarding complex cases.
  • Prepares case records and reports.
  • Works on the most complex and sensitive cases.
  • Interprets policies and procedures applicable to the various benefit programs, assists staff and clients in issues related to initial and continuing determination of eligibility of individuals and families.
  • Collects and compiles statistics from caseloads.
  • Provides training to other eligibility workers on an individual or group basis.
  • Coordinates training programs and orientation for new employees and clients.
  • Explores alternative sources of income and assistance.
  • Responds to inquiries from the public concerning public assistance programs and eligibility requirements.
  • Ensures that established deadlines are met.
  • Prepares monthly reports and maintains records of activities.
  • Assists in training new staff on policy and procedural matters.
  • Coordinates and interacts with other community resources and partners to assist clients in meeting assessed needs.

Requirements:

  • Comprehensive knowledge of applicable laws, codes, policies, and procedures, including civil and Circuit Court procedures.
  • Basic human behavior, social problems and resources, and interviewing techniques.
  • Social, economic, health, and cultural factors which can serve as barriers to employment.
  • Counseling techniques.
  • Skill in operating a personal computer and the associated office and agency software.

Education and Experience:

The ideal candidate will have the same education and experience requirements as the Benefit Program Specialist III, with additional work experience in a leadership role and benefit programs, or any equivalent combination of training and experience which provides the required knowledge, skills, and abilities.



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