Public Assistance Programs Specialist III

2 days ago

Prince George, British Columbia, Canada Commonwealth of Virginia Full time

Hiring Range: $46,108 to $71,467

Full Time or Part Time: Full Time

To be considered for the position, please visit our website.

Job Summary

The Commonwealth of Virginia is seeking a qualified candidate for the role of Benefit Programs Specialist III. This position represents the advanced level in the occupational group and requires considerable knowledge of public assistance functions.

Key Responsibilities
  • Contact vendors for services and ensure payments to allow for the restoration or continuation of services.
  • Monitor the efficacy and trends of programs, and complete seasonal, quarterly, and yearly reports.
  • Participate in task forces, strategic planning, mentoring volunteers, students, and new employees, teaching classes, and conducting outreach.
  • Review cases for correctness, identify significant errors/problems in caseloads, and determine if the errors/problems are with the section, unit, or with an employee.
  • Provide statistical data and other information to support budget requests.
  • Interview clients who provide questionable or fraudulent statements and information, and determine program eligibility.
  • Document data and information gathered, and compare findings with established guidelines of program eligibility.
  • Prepare reports regarding quality control, and make recommendations to the supervisor.
  • Explain programs, and the rights and responsibilities of applicants and recipients, and conduct follow-up as needed.
  • Carry a caseload of clients receiving public assistance that involve complex issues.
  • Serve as a resource to staff and the public concerning public assistance programs and eligibility requirements.
  • Answer questions related to policies and procedures.
  • Maintain records, prepare reports, and submit summaries and information as required.
Requirements

Considerable knowledge of applicable laws, codes, policies, and procedures related to public assistance programs, basic human behavior, financial assistance programs sufficient to determine benefits eligibility, human services programs and how each interrelates, the strategic planning process, mathematics to calculate percentages, formulas, and averages to solve mathematical problems, and interviewing techniques such as data collection, interrogation, and investigation.

Skill in operating a personal computer and the associated office and agency software.

Demonstrated ability to manage complex cases, read and interpret public policies and regulations sufficient to make decisions independently in a variety of public assistance programs, train staff, speak in public, promoting agency programs, develop brochures and pamphlets, and use audio-visual equipment.

Ability to communicate effectively and diplomatically both orally and in writing with a broad spectrum of individuals, including customers, employers, courts, and medical professionals.

Ability to use various types of automated technology to establish and maintain case records, access data, and manipulate data.

Ability to maintain professional ethics related to confidentiality, exercise sound judgment, discretion, tact, and resourcefulness in solving problems and drawing logical conclusions, and establish and maintain effective working relationships with applicants and recipients, other public and private agencies, associates, and the public.

Ability to identify customers' needs and explore options to address these needs within the available community resources.

Same as required in Benefit Program Specialist II with additional related work experience in benefit programs or any equivalent combination of training and experience which provides the required knowledge, skills, and abilities.

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