Benefits Program Manager
1 month ago
Job Title: Benefit Programs Specialist IV
Hiring Range: $52,789.00 to $84,462.00
Full Time or Part Time: Full Time
Applicants must visit the county website to apply.
Job SummaryThe Benefit Programs Specialist IV represents the leadership level in the occupational group. This role performs responsible lead work related to benefit programs. Key responsibilities include serving as a lead worker, providing training and guidance to other Benefit Programs Specialists, and supporting the supervisor by performing tasks such as ensuring staff coverage, workload balance, and reviewing case files.
Key Responsibilities- Serves as a lead worker and assists the supervisor by conducting program training for staff, reviewing case files, and providing back-up supervision of staff.
- Serves as a resource to staff by answering questions related to policies and procedures, suggesting effective methods of case management, and providing consultation regarding complex cases.
- Prepares case records and reports.
- Works on the most complex and sensitive cases.
- Interprets policies and procedures applicable to the various benefit programs, assists staff and clients in issues related to initial and continuing determination of eligibility of individuals and families.
- Collects and compiles statistics from caseloads.
- Provides training to other eligibility workers on an individual or group basis.
- Cordones training programs and orientation for new employees and clients.
- Explores alternative sources of income and assistance.
- Responds to inquiries from the public concerning public assistance programs and eligibility requirements.
- Ensures that established deadlines are met.
- Prepares monthly reports and maintains records of activities.
- Assists in training new staff on policy and procedural matters.
- Coordinates and interacts with other community resources and partners to assist clients in meeting assessed needs.
This position requires comprehensive knowledge of applicable laws, codes, policies, and procedures, including civil and Circuit Court procedures, basic human behavior, social problems and resources, and interviewing techniques, as well as social, economic, health, and cultural factors which can serve as barriers to employment and counseling techniques.
The ideal candidate will have skill in operating a personal computer and the associated office and agency software, with the ability to work within established policies, procedures, and guidelines with a high degree of independence, seeking supervisory assistance only in unusually complicated and difficult cases/situations.
This position requires education and experience equivalent to that of a Benefit Program Specialist III, with additional work experience in a leadership role and benefit programs, or any equivalent combination of training and experience which provides the required knowledge, skills, and abilities.
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