Customer Service Representative Position

3 weeks ago


Vaughan, Ontario, Canada Mircom Group of Companies Full time
About the Role

We are seeking a highly skilled Customer Service Representative to join our team at Mircom Group of Companies. In this role, you will be responsible for interacting with customers to address their inquiries and concerns regarding products and services.

Key Responsibilities
  • Handle customer requests professionally, ensuring prompt and thorough issue resolution while providing quality service and support.
  • Gather customer information, fulfill their needs, educate when applicable to prevent future contacts, and document interactions through contact tracking.
  • Maintain a balance between company policy and customer benefit in decision making, ensuring issues are handled in the best interest of both parties.
  • Continuously seek process improvements to enhance the customer experience.
  • Compile and generate reports related to customer service.
  • Provide detailed information about our products and services, and facilitate account openings with ease.
  • Act as the company's ambassador, advocating for customer needs and collaborating closely with the Customer Care Manager to ensure consistent service excellence.
  • Review and release orders from the logistics queue when required.
  • Engage in continuous professional development through ongoing product and customer service training.
Requirements and Skills
  • Ability to work from Monday to Friday in office located in Vaughan from 9:30am – 6:00pm with occasional overtime and holidays.
  • 2+ years of experience in a customer service or help desk capacity.
  • Post-secondary education preferred.
  • Strong commitment to customer satisfaction, demonstrated through a passion for excellence in customer care.
  • Ability to communicate clearly and professionally, both verbally and in writing.
  • Pleasant, patient, and friendly attitude.
  • Ability to handle complaints, difficult customers, and make sound decisions.
  • Excellent organizational, problem-solving, time management, and attention to detail.
  • Strong work ethic, team player mentality, and accountability to customers and colleagues.
  • Experience in the fire protection, communications, and/or security industry would be an asset.
  • Microsoft Dynamics AX experience is an asset.
What Mircom Offers
  • A great working environment.
  • Competitive salary.
  • Group insurance benefits.
  • Company RRSP program.


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