Customer Service Representative

4 weeks ago


Vaughan, Ontario, Canada AGM Renovations Full time
Customer Service Representative Opportunity

AGM Renovations is a distinguished provider of premier basement, kitchen, and bathroom renovation services across Canada. We uphold an unwavering dedication to delivering excellence in both high-quality finishes and execution, consistently earning top ratings for client satisfaction.

Essential Responsibilities:
  • Handle a large volume of inbound and outbound calls, emails, and overall communication with knowledge and efficiency.
  • Schedule initial consultations with clients efficiently and accurately.
  • Re-schedule cancelled appointments by creating emails and making calls to follow up.
  • Keep records of customer interactions, transactions, comments, and complaints.
  • Provide friendly, courteous service to all clients – written and verbal.
  • Maintain and improve quality results by adhering to company guidelines.
  • Up hold a high standard of professionalism.
  • Maintain customer account database with accurate and confidential record keeping.
Specific Knowledge, Skills and Abilities:
  • Minimum 2 years of Customer Service experience in an office/call center setting.
  • Excellent interpersonal, written, and oral communication skills.
  • Excellent listening skills and the ability to ask probing questions, understand concerns, and overcome objections.
  • Ability to multitask, take direction and adapt to a fast-paced environment.
  • Must possess and be able to demonstrate strong influencing and closing skills.
  • Be comfortable with navigating between different computer software and possess basic computer skills.
Why Join AGM Renovations?
  • Enjoy a full-time position in a rapidly expanding and esteemed company.
  • Benefit from a competitive base salary along with the chance to earn bonuses based on key performance indicators.
  • Eligibility to enroll in the company's flexible health and dental plan, ensuring comprehensive coverage.
  • Opportunities for career advancement and personal growth within the organization.
  • Join a company culture that promotes positivity and support, cultivating a motivating and collaborative workplace atmosphere.

We seek a candidate with a positive attitude, a solid work ethic, and the ability to excel both independently and as a team player.



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