IT Service Desk Support Specialist

2 weeks ago


Gatineau, Quebec, Canada Brookfield Renewable Full time

About the Role

The IT Service Desk team at Brookfield Renewable is seeking a highly skilled and motivated IT Service Desk Analyst to join our team. In this role, you will provide first-line technical support to our end-users, ensuring that they receive timely and effective assistance with their IT-related queries.

Key Responsibilities

  1. Respond to and resolve IT-related queries and incidents via phone, email, and ServiceNow portal
  2. Provide Level 1 and 1.5 technical support, including password resets, software installation, and operating system troubleshooting
  3. Assist with asset management and tracking of hardware and software assets
  4. Work collaboratively with the IT team to resolve complex technical issues
  5. Provide exceptional customer service and communication skills to ensure a positive user experience

Knowledge and Experience Required

  • College diploma or bachelor's degree in Information Technology, Computer Science, or related field
  • Equivalent work experience will be accepted
  • Strong problem-solving skills, analytical thinking, and attention to detail
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively

At Brookfield Renewable, we offer a competitive salary, bonus structure, and health benefits program. Our dynamic and collaborative work environment provides opportunities for growth and development. We value diversity and inclusion and welcome applications from all qualified candidates.



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